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Change of SARS Complaints Management Office Number

05 Mar 2024
Author: Neil Helps

Change of SARS Complaints Management Office Number

The SARS Complaints Management Office (CMO) has been using a shared contact number, which means the caller carries a portion of the cost of the call. Due to a public outcry, this shared number has now been changed to a toll-free contact number:

0800 12 12 16

Taxpayers who call the old number will still be routed to a Service Consultant for the next two months and thereafter, it will be decommissioned.

Kindly save this new number and use it for any future communication with the CMO.

Issued by the SARS Complaints Management Office

Taxpayers are urged to follow the complaints process and to allow for the turnaround time as stipulated by SARS.

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